FAQ
We know you might have some questions about our studio, classes, and services, and we’re here to help! Our FAQ page is designed to provide you with quick and clear answers to the most common questions we receive. If you still have questions after browsing, feel free to reach out to us directly – we’re always happy to assist!
General
What is Beatriders?
Welcome to Beatriders, the rhythm-based cycling studio Copenhagen has been dreaming of! Imagine a 45-minute dance party on a bike, set in a nightclub atmosphere. Get ready for the ultimate cardio workout as you pedal to the beat. And coming this December, we’re adding a strength concept to our Islands Brygge studio for a beat-driven lifting session. Get pumped!
How old do I have to be to join a class?
You need to be 18 or older to ride with us. Sorry, no underage party crashers allowed in this club!
I am pregnant - Can I still attend classes?
First off, congrats on your pregnancy! And absolutely, you can still join our classes. You know your body best, so take it easy when you need to. Feel free to let our instructors know beforehand so we can keep an extra eye out for you.
Do you have bike parking?
Totally! We’re all about eco-friendly commuting. We have plenty of bike parking spots around the studio, plus the Islands Brygge metro station is just 300m away.
Do you offer private sessions for groups?
You bet! Whether it’s a birthday bash, a bachelorette party, or just because, hit us up at hello@beatriders.dk for pricing and availability.
New to Beatriders?
When should I arrive for a class?
Nobody likes to rush, so aim to arrive at least 15 minutes early. This gives us time to show you around, help you with your bike setup, and let you soak in the excitement of trying something new!
Do I need my own cycling shoes?
Short answer: Nope! We provide premium cycling shoes at the studio. Just grab a pair from the shoe rack by the entrance to the ride room (remember to go one size up from your regular shoes). After class, leave them in the empty shoe rack—we’ll handle the rest. If you prefer to own your shoes, we sell them at the reception too!
I have my own cycling shoes, can I use them?
Absolutely! Our bikes are compatible with SPD and Delta clips, so bring your own if you’ve got them.
Do you have lockers?
Yes, we do! While Danes are famously trusting, we’ve got secure lockers for your peace of mind. Find them in the hallway and changing rooms—just set your 4-digit code.
Can I shower after class?
Of course! We’ve got towels, shampoo, conditioner, and blow dryers all ready for you.
Can I buy water, coffee, shakes, etc.?
Absolutely! We know good coffee is a must, so we’ve got you covered. Enjoy our lounge area for pre & post-ride chats and work. Pre-order your shakes at the bar before class to refuel right after!
What should I wear?
Wear whatever you’re comfortable in—workout gear is ideal. If you have pro cycling attire, feel free to rock it. We trust your style sense!
What language are classes taught in?
Classes are in English. If we get enough requests for Danish, we’ll consider adding Danish classes too.
Booking
How do I make a booking?
Book your class through our app or website. It’s that easy!
Can I book for multiple people?
Yes! You can add up to 3 friends under your booking. Just use the “Bring a Friend” option when booking.
Can I book a specific spot?
Yes, you can choose your bike! Front row bikes are for our more experienced riders, so be ready to lead by example.
Can I switch to another spot?
Sure thing! If a bike is free once class starts, you can switch to it.
Can I cancel my booking?
Yes, you can cancel up to 8 hours before class without losing your credit. Please cancel to let others on the waitlist grab your spot.
Can I reschedule my booking?
Yes, just cancel and rebook. Note that your preferred bike might not be available in the new class.
When is the schedule released?
Our schedule is available at least 4 weeks in advance on our app and website. Just note that instructors may change due to unforeseen circumstances.
What happens to my credit if I do not show up to a booking?
You will lose your credit if you no-show. If you have a membership and miss too many bookings, we may block you from booking future classes for a period.
How does the waitlist work?
It’s first come, first serve. If someone cancels, the first person on the waitlist gets their spot automatically.
Classes and workouts
What classes are you offering?
We’ve got three awesome classes for you:
- Our signature Beat45 class is a 45-minute ride to the beat.
- Ride Level Up is for the experienced riders looking for more choreography and speed.
- Themed Classes let you ride to fun, unique playlists.
Are there different levels?
- Beat45 and Themed Classes are for all levels.
- Level Up classes are perfect for those with some rhythm riding experience who want an extra challenge.
What music do you play?
It depends on the instructor! Each one has their own vibe. Check out the instructor page on our website for a hint on their musical style. Try them all to find your perfect groove!
Packages & Pricing
Do you offer memberships?
Yes, we do! We’ve got memberships and class packages. Check out the prices and details in the dropdown menu on our homepage.
What is the membership freeze policy?
You can cancel your membership monthly, so no need to freeze it. If you need a break, just cancel and restart whenever you’re ready!
How will I be billed?
Billing is monthly via the payment card you used to sign up.
Do you offer packages?
Yes, we do! Find all the details and prices in the top menu on our homepage.
What payment options are available?
We accept all high street credit cards. In the studio, you can also use your digital wallet.
How do I redeem a promo code?
Head to our website, purchase a class pack, and enter your code under “Enter a code here.” Click Apply, and you’re good to go!
Can I buy a gift card?
Absolutely! You can purchase gift cards in the studio. Perfect for that special someone.
How do I redeem a gift card?
Just go to our website, purchase a class pack, and enter the gift card code under “Enter a code here.” Click Apply to complete your purchase.
Can I buy merchandise with my class credits?
Sorry, that’s a no! Merchandise needs to be purchased separately. Visit our studio to try it on!
Do you offer student discouts?
We sure do! Beatriders actually started as a university project, so as a nod to our student roots, we offer a “Ride Student” membership at a reduced rate. Perfect for those late morning classes before your lectures. This membership is just available for students under the age of 25. Just come to the studio with your student ID and we set the membership up with you.
